Return & Refunds
Although we really hope you love our shorts, we totally get that sometimes things don’t quite work out. No worries though, we’ve got your back with our 21-day return policy. This means you’ve got a solid 21 days after receiving your shorts to decide if they’re the right pair for you and to let us know if they are not. Then you have another 14 days to ship them back to us.
Now, here’s the deal: we need the shorts back in perfect shape, just like you received them. That means they should be unworn and unused (obviously it's oke to try them on!) and complete with all tags. Reuse the original packaging to send them back if you can.
How to request a return:
If you’re sure you need to return the shorts just follow these easy steps:
- Log in or create an account by clicking here:
- Fill in the email address you used to place the order and then click "Continue".
- An email will be sent to this email address with a 6-digit code. Copy this code.
- Then enter the copied 6-digit code on the account page.
- Click the order that you want to submit the return for.
- If your order contains more than one item, then select the items that you want to return.
- Select a return reason and add a note for us if you want.
- Click "Submit request".
If your return request is approved, you will receive an email from us with instructions on how to return the package to our adress in the Netherlands.
Unfortunately, we are unable to provide you with free return shipping, meaning the shipping costs will have to be paid by you. We understand that this is not ideal and to prevent you having to send your shorts back we are here to answer all questions that you might have about the shorts, the material, the fit, the size, anything you need!
Refund
Once we get your return and checked it, we'll let you know if everything checks out for a refund. If it's good to go, you'll be refunded on your original payment method within 10 business days. Just keep in mind, sometimes banks and credit card companies may take some time to process refunds, so hang tight! If it's been more than 15 business days since we approved your refund, send us a message at contact@draquis.com, and we'll look into it for you!
Damages and issues
When your order arrives, make sure everything's looking good. If you notice any issues like defects, damage, or a mix-up with your items, send a message as soon as possible at contact@draquis.com. We will look into the problem right away and get things sorted for you!
Exchanges
Currently, the fastest way to exchange your shorts is to return the one you have, and once the return is accepted, make a separate purchase for the new shorts. If you need any help with this just let us know.