Privacy policy
Last changes made:
15-05-2024
We know that reading these policies can be a bit of a pain. It is important to us that you understand what information we collect and what we use it for. This is why we tried to make it easy to understand, but a privacy policy needs to comply with some laws, which means that this text is quite extensive and more formal than the rest of our site. If we haven't succeeded in making this easy to understand and you have any questions, please don't hesitate to reach out!
We are aware that you place your trust in us. We see it as our responsibility to protect your privacy. On this page, we will inform you about the data we collect when you use our website, why we collect this data, and how we improve your user experience with it. This way, you understand exactly how we work.
This privacy policy applies to the services of Draquis, we are not responsible for the privacy policy of other sites and sources. By using this website, you indicate that you accept the privacy policy.
Content:
- What information we collect
- Why we process your information
- On what legal bases do we process your information
- Sharing your personal information
- Cookies and other tracking technologies
- How long we are keeping your information for
- Keeping your information safe
- Do we collect information from minors
- Your privacy rights
- Changes and updates to this Privacy policy
- Contact information
1. what information we collect
We collect your personal information when you create an account on our website, fill in data on our website, participate in activities or by contacting us. If you contact us we may keep those messages. Sometimes we ask you for personal information that is relevant to the situation. This makes it possible to process your inquiries and respond to your requests. The personal information that we collect depends on how you interact with us and the website. It depends on the choices that you make and on which products and features you use. The personal information we collect may include the following:
- Names
- Shipping address
- Email address
- Phone number
- Contact preference
- Billing address
If you make a purchase we are able to see which payment method you used and only a partial banknumber. We do not have acces to your private payment details such as full banknumber and passwords.
Automated collection of non-personal information
We collect certain information which does not reveal your identity (non-personal information). This could be information like your IP address, which system your laptop or phone operates on, your language preferences, which URL referred you, country, location and general and technical information on how and when you use our website. We can use this information to optimize our operations and for the security of our website. This information is collected when you visit or use our website.
We also use cookies and similar technologies. You can read more about this at chapter 5. ‘Cookies and other tracking technologies’ and in our Cookie Policy.
2. why we proccess your infromation
Depending on your interaction with us and/or our website we process your personal information. We do this for different reasons: - To offer the option to create an account and keep your account working.
- To be able to deliver the purchased product(s) to you and manage your order(s). This includes fulfilling your order, payments, returns, refunds and exchanges.
- To answer/respond/ offer support to you.
- To send administrative information to you. For instance to send you details about our products, your purchases, or updates on our policies.
- To request feedback and/or reviews. We would love your feedback on our products, we may process your information to request this feedback and to contact you about your use of our products.
- To send you marketing and promotional communications and to see its effectiveness if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time.
- To deliver targeted advertising to you. For more information see our Cookie Policy.
- To identify usage trends. How you use our website to better understand how it is being used so we can improve!
- To keep our website safe and secure.
3. on what legal bases do we process your information
We do not collect or process your personal information if we do not think it is necessary. To comply with the laws we need a valid legal reason to collect this information from you. We will explain these reasons to you, so you also understand on what legal bases we are collecting your personal information. We may rely on these following legal bases:- Consent: We may process your information if you have given us your consent to use your personal information for a specific purpose. Of course you are allowed to withdraw your consent at any time. To do this, please send us an email: contact@draquis.com
- Performance of a contract: when you purchase one of our products there is an agreement (contract). It is then necessary for us to process some of your personal information to make sure the product is delivered to the right person. The product also has to be paid for, so we need to process some of these payment details. in short: when there is a contract in some form and we need to fulfill this obligation, we may have to process your personal data to do so.
- Legal obligations: there are some cases where it is necessary to process your personal information for legal obligations. Such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
4. Sharing your personal information
Some personal information may be shared with third parties who perform services for us on our behalf and require access to such information to do that work. For instance the web applications we use our web store for functionality of the website, marketing and advertising goals. This could be: data analytics services, data storage service providers, order fulfillment service providers, performance monitoring tools, sales & marketing tools, website hosting service providers, review apps and similar third parties.
Some of your personal information is necessary to share with shipment companies to fulfill your order like your name and address. We also share the invoices of these orders with the accountant for tax purposes. These invoices might include your personal information like name and address. Our accountant will not use any of your personal details but only uses the invoices for filing taxes and bookkeeping.
We use Google Analytics and Google Ads to track and analyze the use of the services and website. To opt out of being tracked by Google Analytics visit https://tools.google.com/dlpage/gaoptout. For more information on the privacy practices on Google, please visit the Google Privacy & Terms page.
5. Cookies and other tracking technologies
This website uses Cookies to help the website analyze how users use the site. We collect data to gain a better understanding of our customers so that we can tailor our services accordingly, this can include personalized ads. We use this information to keep track of how you use the website, to compile reports on website activity, and to offer other services related to website activity and internet usage. You can read more information about Cookies and how you can refuse certain cookies in our Cookie Policy. Most browsers are set by default to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services may not function correctly if cookies are disabled in your browser. With our cookie pop-up consent form you can decide which cookies you allow. It contains these cookies:
- Strictly required cookies are required for the website to run and cannot be switched off. Such cookies are only set in response to actions made by you such as language, currency, login session, privacy preferences. You can set your browser to block these cookies but this might affect the way our site is working.
- Analytics and Statistic cookies. These cookies help us analyze how visitors use our website, which allows us to improve its performance. For example, these cookies may track which pages are most popular, how long visitors spend on each page, and where they come from. We use tools like Google Analytics to collect and analyze this data. You can opt out of these in our cookie pop-up. Here you can find more information about how Google uses this information: https://policies.google.com/technologies/partner-sites
- Marketing and targeting cookies. These cookies are usually set by our marketing and advertising partners. They may be used by them to build a profile of your interest and later show you relevant ads. If you do not allow these cookies you will not experience targeted ads for your interests. You can opt out of these in our cookie pop-up.
- Functional cookies. These enable our website to offer additional functions and personal settings. They can be set by us or by third-party service providers that we have placed on our pages. If you do not allow these cookies some of these services may not work properly.
6. How long we are keeping your information for
We will only keep your personal information for how long it is necessary for the purpose we received it for. We keep your personal information as long as you have an account with us or as long as we need it to provide our services to you and make our services better for everyone. Sometimes it is required or permitted by law to keep it for longer (such as for tax purposes, accounting or other legal requirements). When we do not have any need for your personal information anymore we will either delete it or anonymise it. If this is not possible (for example because your personal information is used and stored for tax/bookkeeping purposes) then we will securely store your personal information and make sure it will not be processed any further until it is deleted or anonymised.
Three (3) months after terminating your user account we will delete or anonymise your personal information.
7. Keeping your information safe
The safety of your personal information is incredibly important to us. We have done a lot to protect your data as well as possible, both organisationally and technically. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. Even though we will do our best to protect your personal information, transmission of personal information to and from our website, email, phone and other ways personal information is transferred is at your own risk. You should only access these services within a secure environment.
8. Do we collect information from minors
We do not knowingly collect data from or market to children under 18 years of age. By using our website, you agree that you are at least 18 years old or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the website. If we learn that personal information from users under 18 years of age has been collected, we will deactivate the account and delete the data from our records.
9. Your privacy rights
We offer all visitors the opportunity to view, change, or delete all personal information provided to us at the moment. Contact us by email if you wish to view, change or delete your personal information from our files or withdraw any previously given consent to collect your data.
Adjust/unsubscribe from newsletter service
At the bottom of each mailing, you will find the option to unsubscribe or you can send us an email and we will remove you from our mailing list. However, we may still message you about non-marketing purposes if this is necessary.
Changing account information
If you would like to change information in your account or terminate your account you can use the options in your account or contact us by email.
10. Changes and updates to this privacy policy
This privacy statement is tailored to the use of the website. Any adjustments and/or changes to this site may lead to changes in this privacy statement, this means we may update the privacy policy. We may notify you either by posting a notice of the changes or by directly sending you a notification. Because changes might occur, it is therefore advisable to consult this privacy statement regularly.
11. Contact information
We regularly check whether we comply with this privacy policy. If you have any questions about this privacy policy, please contact us by email: contact@draquis.comDraquis
Leeghwaterstraat 1
1541LS Koog aan de Zaan
Netherlands
+31645666090